When it comes to improving the quality of our services, programs and good moods way of life, we welcome the opportunity to open ourselves to outside scrutiny. Not only does this show we’re accountable to the community, but it also demonstrates our commitment to providing the best possible quality of life for our residents.
As such, Grace Ridge was bustling with more activity than usual during the last week in April, when we invited a team of onsite surveyors to perform a rigorous peer review and evaluate our conformity and commitment to internationally recognized service standards and best practices. The result was being awarded our third consecutive five-year accreditation from the Commission on Accreditation of Rehabilitation Facilities/Continuing Care Accreditation Commission (CARF-CCAC).
“We’re very proud of this accreditation because it demonstrates that we value the input of our residents and employees and are committed to putting the needs of our residents at the center of everything we do,” said Executive Director Brenda Yost, who noted Grace Ridge was also surveyed in 2006 and 2011.
In their report, surveyors emphasized the meaningful and innovative programs offered by Grace Ridge to keep residents active, showcase their talents and enrich their lives. Additionally, the report complimented the teamwork exhibited by Grace Ridge leaders and staff, noting that it “leads to an environment wherein all residents, teammates, visitors and vendors feel welcome and immediately part of the family.”
The visiting surveyors also highlighted the great partnership Grace Ridge has with Carolinas HealthCare System, the beautiful characteristics of our community’s building and grounds, our recent renovations, “stellar reputation” in the region and “excellent relationship” with the Morganton community.
Finally, the surveyors took special notice of the good mood vibe among Grace Ridge’s residents and staff, remarking that we “clearly benefit from the collaborative culture of caring, commitment, teamwork and integrity.”
LeadingAge North Carolina Conference
The inspired and collaborative process surrounding our 18-month renovation project was the highlight of a breakout session at the spring LeadingAge NC conference in Myrtle Beach. Yost joined representatives from GMK Associates to co-present the session, “Turning Your Community On: An Inspired Process for a Life Plan Community Renovation.”
During the presentation, she discussed the importance of engaging residents and their families throughout the renovation process and the goal of creating a mountain lodge environment that was warm, inviting, reflected the Good Moods culture and felt like home. The highlight of the presentation, Yost said, was showing conference attendees the before-and-after photos of Grace Ridge’s exciting transformation that exemplifies its thriving, healthy and active lifestyle.
Lastly, a feather was tucked in our good moods cap when Grace Ridge recently received both platinum and gold Generations Awards, an international competition for professionals who communicate to the 50+ population. Working in partnership with Walker Marketing, our Good Moods at Grace Ridge program and community brochure took platinum honors in the integrated marketing and publications categories, while our Creative Age Senior Art Exhibit and Good Thoughts blog took gold honors in the public relations and writing categories.